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ProjectionScreen-AtoZ.com Terms and Conditions


Please read these Terms and Conditions as they protect your investment!

1. Important Information

You should carefully read the following Terms and Conditions. Your purchase or use of our products and/or services implies that you have read and accepted these Terms and Conditions.

2. CUSTOMER RESPONSIBILITIES

The Customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as inside delivery, residential charges, redelivery charges, address corrections, call before delivery, and use of other size vehicles. Please be advised that all of our products over 3' x 4' in carton size, must ship via truck, LTL or common carrier. The driver by law is only required to bring the product to the back of the truck or tailgate. They are not responsible to bring the product in the building. You will need to provide assistance in getting it off the truck unless other arrangements are made in advance. This is standard throughout the shipping industry. Please contact Customer Service with any questions. ProjectionScreen-AtoZ will not be responsible for special routing or delivery instructions not noted at the time of order.

3. Freight Policy

We (ProjectionScreen-AtoZ.com), are a company providing distribution of visual display products nationwide.

Protect yourself and ProjectionScreen-AtoZ from freight losses and damage.

ProjectionScreen-AtoZ.com is not responsible for replacing undocumented damaged material.

After signing for the shipment it is your property.

if concealed damage is found at a later date it becomes your responsibility to file the claim with the carrier. Replacement items can be shipped to you but at regular prices plus shipping.

Damage must be noted on delivery receipt -- failure to do so will result in a denied freight claim
If packaging looks good open and inspect always note "subject to further inspection"
If packaging has visible damage open and inspect a. If item(s) are damaged refuse and note on receipt b. If item(s) look undamaged, always note "subject to further inspection"
If concealed damage is discovered refuse all or part of the shipment note damage on receipt also note "subject to further inspection" on any part of the shipment accepted

STEPS TO TAKE AT TIME OF DELIVERY TO PROTECT AGAINST LOSS OR DAMAGE

A. Verify Count -- Make sure you are receiving as many cartons as are listed on the delivery. If any shortage is discovered, note exactly how many cartons are short on the carrier's delivery receipt and have the driver note that shortage on your copy.

B. Carefully Examine Each Carton For Damage -- If damage is visible, so note this fact on the delivery receipt and have the driver clearly note that fact on your copy. If carton has appearance that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make joint inspection of the contents. Even if contents appear undamaged, note Subject to further inspection. You may refuse part or all of your delivery due to damage. Any concealed damage and or refusal should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. For larger orders that cannot be fully inspected, be sure to note "Subject to Count and Inspection" on the delivery receipt.

C. Refuse Delivery Due to Damage -- You may refuse part or all of your delivery due to damage. This must be noted on the delivery receipt and on your copy. Immediately fax a copy of the delivery receipt with the driver's signature to ProjectionScreen-AtoZ at 270-726-7889 or email to: customerservice@ProjectionScreen-AtoZ.com. Please call us at 888-767-7006 or 209-656-1700 so we can order replacement items.

STEPS TO TAKE WHEN DAMAGE IS DISCOVERED AFTER THE DRIVER HAS LEFT AND THE ABOVE STEPS HAVE NOT BEEN TAKEN:

IT IS NOW YOUR RESPONSIBILITY TO FILE A FREIGHT CLAIM -- NOTE: THERE IS LITTLE CHANCE YOU WILL BE SUCCESSFUL.

A. Retain Damaged Items -- Not only must the damaged items be held at the point where received, but the containers and all inner packing materials must be held until an inspection is made by the carrier inspector.

B. Call Carrier to Report Damage and Request Inspection -- The call should be placed immediately upon discovery of the damage, but under no circumstances should it be put off longer than 15 days after delivery. Failure to report concealed damage within this 15 day period will almost certainly result in the carrier denying your claim.

C. Confirm Call In Writing -- Although this is not a mandatory requirement, for your own protection in establishing the fact the carrier was notified within the 15 day period, we strongly recommend that all calls be confirmed to the carrier in writing. Be sure to retain your letter.

STEPS TO TAKE WHEN CARRIER MAKES INSPECTION OF DAMAGED ITEMS

A. Have Damaged Items In Receiving Area -- Make certain the damaged items have not been moved from the receiving area prior to discovery of damage. Allow inspector to inspect damaged items, cartons, inner packing material and freight bill. Be sure to retain your delivery receipt -- it will be needed as supporting document when claim is filed.

B. After Inspector Fills Out Inspection Report, Carefully Read It Before Signing -- If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report. A new item can be ordered only if the inspection report specifies "REPLACE".

STEPS TO TAKE AFTER INSPECTION HAS BEEN MADE

A. Continue To Retain Damaged Merchandise -- Even though inspection has been completed, damaged items cannot be used or disposed of without written permission from the carrier.

B. Do Not Return Damaged Items To Shipper -- Return of such items should not be made without written authorization of the supplier.

C. Secure Receipt From Carrier If Damaged Items Are Picked Up For Salvage -- If you surrender damaged merchandise to a carrier for salvage because it is valueless to you, be sure to secure a receipt from the driver when it is picked up and retain that receipt.

ProjectionScreen-ATOZ IS NOT RESPONSIBLE FOR REMOVAL OR DISPOSAL OF DAMAGED ITEMS OR PACKAGING

4. Our refund policy

Return Policy 10-Day Postmarked Return: Standard items may be returned for a full price refund minus freight cost plus 25% restocking fee. Products that are custom-made to customer's specifications cannot be returned, ie: special-order sizes, finishes, colors, etc.

5. Ownership

Once your order has been delivered, the products you have received are your property. See the freight policy above.

6. Warranty

Most of our products carry life-time warranties. ProjectionScreen A to Z backs all our products and manufacturers' guarantees unconditionally!

If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!

7. Third-parties services

We may use third parties to provide certain services accessible through the website. ProjectionScreen-AtoZ does not control these third parties or their services, and you agree that our company will not be liable to you in any way for your use of such services. These third parties may have their own terms of use and other policies. You agree to comply with such terms and policies as well as these. If any such terms or policies conflict with ProjectionScreen-AtoZ's terms, agreements or policies, you must comply with those of ProjectionScreen-AtoZ.

8. Governing law and jurisdiction

By accessing this website, you agree that all matters relating to your access to and use of this website and/or its products shall be governed by the statutes and laws of the State of California, without regard to the conflict of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods or Services. By purchasing our services and products, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of California, USA.

Our company reserves the right to change or modify the Terms and Conditions without prior notice.